Privacy and cookie policy

Privacy & Cookie Policy

Effective Date: 20.08.25

At Alissium Aerial Arts, we respect your privacy and are committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services.

1. Who We Are

Alissium Aerial Arts is a pole and aerial arts teaching business based in Cornwall, UK. For the purposes of the UK General Data Protection Regulation (UK GDPR), we are the "data controller" of the personal data you provide.

If you have any questions, please contact us at:
📧 contact@alissium.co.uk
📍 Unit 2, Pool Business Park, Dudnance Lane, Pool, Redruth, Cornwall, TR15 3QW

2. What Data We Collect

We may collect and process the following personal data:

  • Contact information (name, email address, phone number).

  • Booking information (class registrations, payment details via GoTeamUp).

  • Marketing preferences (if you subscribe to our mailing list).

  • Technical data (IP address, browser type, device information, cookies).

3. How We Collect Your Data

  • Directly from you when you contact us, sign up for a class, or subscribe to our newsletter.

  • Automatically when you visit our website, through cookies and analytics tools.

  • Via third-party integrations that we use to deliver our services.

4. How We Use Your Data

We process your personal data for the following purposes:

  • To manage class bookings and memberships via GoTeamUp.

  • To send you updates, promotions, and newsletters via Mailchimp (only if you’ve opted in).

  • To analyse website traffic and improve our website through Google Analytics.

  • To respond to your enquiries and provide customer support.

  • To comply with legal and regulatory obligations.

5. Third-Party Integrations

We share your personal data only with trusted service providers necessary to deliver our services:

  • Google Analytics (Google Ireland Ltd.) – to understand website traffic and usage.

  • GoTeamUp (TeamUp Sports Inc.) – for class bookings, memberships, and payments.

  • Mailchimp (Intuit Inc.) – for email newsletters and marketing communications.

Each provider has its own privacy policy and complies with data protection laws.

6. Cookies

Our website uses cookies to:

  • Ensure the site works correctly.

  • Improve performance and user experience.

  • Track visitor numbers and behaviour (via Google Analytics).

Types of cookies used:

  • Essential cookies – necessary for the website to function.

  • Analytics cookies – help us understand how visitors use our site.

  • Marketing cookies – only if you consent, for targeted communications.

You can manage or disable cookies in your browser settings.

7. How We Protect Your Data

We take appropriate security measures (technical and organisational) to keep your personal data safe, including encryption and limited access controls.

8. How Long We Keep Your Data

We will retain your personal data only for as long as necessary:

  • For bookings, financial, and business records – as required by law.

  • For newsletters – until you unsubscribe.

  • For analytics – as per Google’s data retention policies.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing at any time.

  • Restrict or object to processing in certain circumstances.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how your data has been handled.

10. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website.